Privacy Policy

Last updated: August 6, 2025

Majestic Building & Design Group (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us, whether for residential or commercial building projects, renovations, or NDIS home modifications in Victoria.

1. Information We Collect

We collect personal information that is necessary to provide our services and manage our relationship with you. This may include:

  • Contact details: name, address, email, phone number
  • Project details: property address, building plans, modifications required
  • Payment information: invoicing and billing details
  • NDIS-related information: where applicable, relevant participant or support details
  • Communications: records of phone calls, emails, messages, and meetings
  • Other information you provide voluntarily

2. How We Collect Information

We collect your information directly from you when you:

  • Enquire about or engage our building or renovation services
  • Complete forms on our website or in person
  • Communicate with us via phone, email, or in meetings
  • Provide NDIS documentation or relevant support plans

We do not knowingly collect information from children under 18.

3. How We Use Your Information

Your information is used to:

  • Provide and manage building, renovation, and NDIS home modification services
  • Prepare quotes, contracts, and invoices
  • Communicate updates about your project
  • Comply with legal and regulatory requirements in Victoria
  • Improve our services and client experience

4. Disclosure of Your Information

We may share your personal information with:

  • Contractors, tradespeople, architects, or suppliers involved in your project
  • NDIS service providers or allied health professionals (with your consent)
  • Legal, accounting, or regulatory authorities if required by law
  • Third-party service providers who assist with our business operations (e.g. IT, hosting)

We require all third parties to maintain the confidentiality and security of your information.

5. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, or unauthorised access. However, no online transmission is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion or restriction of your data in certain circumstances
  • Object to our processing of your data for marketing (where applicable)

To exercise these rights, please contact us at [email/contact details].

7. Retention

We retain your personal information only as long as necessary to fulfil our services and legal obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have questions or concerns about your privacy, please contact at info@majesticbdg.com.au.